Refund policy
Refund and Return Policy
At Sunday Paws, we want you and your pup to love your purchase. If something isn’t quite right, please read our return policy below.
1. Change of Mind
We understand that sometimes you may change your mind. We accept change-of-mind return requests within 14 days of delivery, provided that:
* The item is unused, unworn and in its original condition.
* All original tags and packaging are intact.
* The item is clean and free from pet hair, stains, odours or damage.
Please contact us before returning any item. Return postage for change-of-mind returns is the customer’s responsibility.
2. Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or different from what you ordered, please contact us as soon as possible at our customer service email with your order number and photos of the issue, where applicable.
We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.
Where a return is required for a confirmed fault or other issue covered by consumer guarantees, we will arrange the return process in accordance with applicable consumer law.
3. Refunds
Once an approved return has been received and assessed, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Original shipping fees may not be refundable for change-of-mind returns. This does not affect any refund or other remedy you are entitled to under Australian Consumer Law.
4. Exchanges
If you would like to exchange an item for a different size or style, please contact us first. Exchanges are subject to availability.
If your item is faulty or otherwise covered by Australian Consumer Law, your statutory rights are not limited by this exchange policy.
5. Items We Cannot Accept for Change-of-Mind Returns
For hygiene and quality reasons, we cannot accept change-of-mind returns for items that have been worn, washed, soiled, damaged after delivery or returned without their original tags where applicable.
This restriction does not exclude your rights under Australian Consumer Law.
6. How to Request a Return
Please contact us with the following information:
* Order number
* Item you wish to return
* Reason for the return
* Photos, if the item is faulty, damaged or incorrect
Email: Sundaypaws0904@gmail.com
Please wait for our instructions before sending any item back.
7. Australian Consumer Law
Our products come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under applicable law.