物流政策

1. Order Processing

Once your payment has been confirmed, we will begin processing your order. Order processing time is separate from shipping and delivery time.

Processing may take longer during public holidays, promotional periods or other exceptional circumstances.

2. Shipping Destinations

We primarily offer shipping to customers within Australia. Available delivery locations and applicable shipping fees will be displayed at checkout.

3. Shipping Fees

Applicable shipping fees will be displayed at checkout before you complete your purchase.

If a free shipping promotion is available, the relevant terms and conditions will be stated on our website.

4. Delivery Estimates

Delivery times depend on your location, the shipping carrier and other transportation factors. Any estimated delivery timeframe provided at checkout or in a shipping notification is for guidance only.

If your delivery is delayed, we will do our best to assist you with tracking your order.

5. Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please check your order confirmation email and shipping notification for updates.

6. Shipping Address

Please ensure that your shipping address, postcode and contact details are correct before placing your order.

If you need to change your address after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.

7. Delayed or Lost Parcels

If your parcel has not arrived within the expected timeframe, please contact us with your order number so we can assist with an enquiry.

If a parcel is lost or another delivery issue occurs, we will assist in resolving the matter in accordance with the circumstances and applicable law.

8. Contact Us

For shipping enquiries, please contact: +61 0485606213

Email: Sundaypaws0904@gmail.com